Privacy Policy
Effective Date: January 1st, 2025


At Safe Touch Family Counseling, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website https://www.safetouchcounseling.com and use our services.


1. Information We Collect


We may collect the following types of personal information from you:

  • Name
  • Email address
  • Phone number
  • Messages you send through our contact forms
  • Appointment booking details
  • Reason for counseling services
  • Payment and billing information
  • Intake forms and responses via patient portal


We collect this information through our website forms, scheduling platforms (e.g., Calendly, SimplePractice), patient portal systems (e.g., TherapyNotes), and when you sign up for newsletters or communicate with us directly.


2. How We Use Your Information


We use your personal information to:

  • Schedule and manage counseling sessions
  • Respond to your inquiries and messages
  • Process payments
  • Send email updates or newsletters (if you’ve opted in)
  • Understand how visitors use our site through analytics
  • Improve our website and services


3. Cookies and Tracking Technologies


We use cookies and tracking tools, including Google Analytics and Facebook Pixel, to collect non-personal data about how users interact with our website. This helps us improve the user experience and market our services more effectively. You can control cookie preferences through your browser settings.


4. Sharing Your Information


We do not sell your personal information. However, we may share it with trusted third-party service providers who help us:

  • Process payments
  • Manage appointments (e.g., Calendly, SimplePractice)
  • Send email communications
  • Host and secure the patient portal
  • Analyze website traffic


All third-party providers are required to maintain the confidentiality and security of your information.


5. Patient Portal and Intake Forms


To receive counseling services, you may be required to create an account on our secure patient portal. This portal allows you to schedule appointments, complete intake forms, and manage your information. Access to the portal is protected and HIPAA-compliant.


6. Data Security

We implement industry-standard security measures to protect your personal information. While no system can guarantee 100% security, we work diligently to ensure your data is safe.


7. Your Rights


You have the right to:

  • Access the personal data we hold about you
  • Request corrections to your personal information
  • Withdraw consent to receive marketing emails
  • Request deletion of your data, subject to legal or regulatory requirements


To exercise these rights, please contact us using the information below.


8. Contact Us

If you have questions about this Privacy Policy or need to make a request regarding your personal data, you can reach us at:


Safe Touch Family Counseling
📍 3228 Grand Ave, Louisville, KY 40211
📞 (502) 501-3592
📧 info@safetouchcounseling.com